Refund and Cancellation Policy

1. Free trial

Every plan starts with a 7-day free trial. Nothing is charged during the trial. If you cancel before it ends, you will not be charged.

2. Billing

A plan is a monthly subscription for one Shopify store. Billing details, including how and when you are charged, the currency and any taxes that apply, are shown at checkout before you confirm a plan.

If you can reserve a plan before online payment is available, reserving it does not charge you and creates no payment obligation.

3. Cancelling

You can cancel at any time from your account on this site. Cancelling stops future charges. Your plan stays available until the end of the billing period you have already paid for.

You may also uninstall the app from your Shopify admin at any time. Uninstalling does not by itself end a subscription that is billed outside Shopify, so cancel the plan as well.

4. Refunds

Because every plan can be tried free first, we do not usually refund a billing period that has already started. We will refund, or credit against your next charge, an amount that:

• we charged you in error, including a charge taken twice;
• was taken after you cancelled and before the period it relates to began; or
• the law requires us to refund.

Any tax charged on an amount is refunded with it, as far as the law requires. Refunds go back to the payment method you used, and how long they take to appear depends on your bank or payment provider.

5. How to ask for a refund

Use the contact form and choose the topic "Billing or my account". Include your Shopify store address and the date and amount of the charge. We will reply with our decision and, if a refund is due, when to expect it.

6. Charges made through Shopify

If a subscription is billed through Shopify, the charge appears on your Shopify invoice and Shopify's own billing terms also apply. Refunds for those charges may be handled through Shopify.