Terms of Service · Orbit Connect

1. About these terms

These terms are an agreement between you and the operator of Orbit Connect ("we", "us"). They cover this website (toolsmania.in), your account on it, and the Orbit Connect app for Shopify and the services around it (together, the "Service").

By creating an account, starting a free trial, installing the app or otherwise using the Service, you agree to these terms. If you do not agree, do not use the Service.

2. Using the Service

The Service is for business use. You must be at least 18 and able to enter into a contract. If you accept these terms for a business, you confirm that you have the authority to bind it, and "you" then means that business.

To use the app you need a Shopify store. Your use of Shopify is governed by Shopify's own terms, which we do not control.

3. Your account

Give us accurate information and keep it up to date. Keep your password and any API keys secret. You are responsible for what happens under your account. Tell us promptly if you think someone else has used it.

4. What the Service does and does not do

Orbit Connect is software that creates tax invoices, credit notes and related documents, and report data, from information in your Shopify store and the settings you choose. It is software, not tax, accounting or legal advice.

You are responsible for:

the accuracy of your GSTIN, HSN/SAC codes, GST rates, addresses, place-of-supply information and every other setting;
checking the documents the Service produces before you rely on them or send them to customers;
deciding whether e-invoicing applies to your business, and filing returns and paying tax on time.

The GSTR-1, GSTR-3B, IFF and HSN outputs are working data to help you and your tax professional. They are not returns and they are not a government-certified export. Have them checked before you file.

e-Invoicing works through a GST Suvidha Provider (GSP) account that you arrange yourself. We do not connect to the government's invoice registration portal directly, and we do not promise that any GSP or the portal will accept a submission.

The Service can connect to third-party services you choose, such as your email provider, WhatsApp Business account, GSP, Zoho Books, Odoo and Tally. Those services are run by others, are covered by their own terms, and may charge you. WhatsApp delivery follows WhatsApp's own rules, including its limits on when a business may message a customer, and Meta bills its charges to you.

5. Plans, free trial and fees

The plans, what each includes, and their prices are shown on the pricing page. Each plan is a monthly subscription for one Shopify store. The order figure shown for a plan is a guide to the volume it is sized for, not a hard limit on creating documents.

Every plan starts with a 7-day free trial. Nothing is charged during the trial.

Billing details, including how and when you are charged and any taxes that apply, are shown at checkout before you confirm a plan. If a plan can be reserved before online payment is available, reserving it does not charge you and creates no payment obligation.

We may change prices for future billing periods. We will tell you before a change takes effect, and you can cancel before it does.

6. Cancelling and refunds

You can cancel at any time. What happens to charges and access when you cancel, and when we refund, is set out in the refund and cancellation policy, which forms part of these terms.

7. Your data and privacy

You keep ownership of your store data, your customers' data and the documents you create. You give us permission to host and process them to provide the Service.

For personal data about your customers, you are the controller (in India's law, the data fiduciary) and we process the data on your instructions, as set out in the data-processing terms you accept in the app. You must have a lawful basis for the data you give us, give your customers any notices the law requires, and record customer consent where it is needed, for example before invoices are sent on WhatsApp. You choose how long documents are kept.

How we handle personal data is described in the privacy policy. We do not sell personal data.

8. Acceptable use

You agree not to:

use the Service unlawfully, or to issue documents you know are false or misleading;
send messages through the Service to people who have opted out or who have not agreed where agreement is required;
try to get into accounts, data or systems that are not yours, or test the Service for weaknesses other than through the responsible disclosure process on the security page;
interfere with or overload the Service, or introduce malicious code;
copy, reverse engineer or resell the Service except as the law allows or we agree in writing;
share API keys with people who are not part of your business.

9. Ownership and license

We own the Service, including its software, design and the Orbit Connect name and logo. While your subscription or trial is active, we give you a limited, non-exclusive, non-transferable right to use the Service for your own business. If you send us feedback, we may use it without owing you anything.

10. Availability and changes to the Service

We work to keep the Service running, but we do not promise a particular level of availability. We may carry out maintenance, and we may add, change or remove features. If a change materially reduces what a plan you pay for includes, we will tell you in advance.

11. Suspension and ending the agreement

You can stop using the Service at any time by cancelling and uninstalling the app. We may suspend or end your access if you seriously or repeatedly break these terms, if the law or a platform we depend on requires it, or if you do not pay what is due after we have reminded you.

When the agreement ends your right to use the Service ends. Download the documents you need first. What we then keep and for how long is described in the privacy policy.

12. Disclaimers

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, including fitness for a particular purpose. We do not promise that the Service will be uninterrupted or error-free, or that any document, report or submission will be accepted by a tax authority, the invoice registration portal or a GSP.

13. Limits on liability

To the extent the law allows:

we are not liable for indirect or consequential loss, or for loss of profit, business or data;
we are not liable for tax, interest, penalties or fees that arise from the settings, data or filings you provide or make, or from a third-party service you connect;
our total liability to you for all claims connected with the Service is limited to the amount you paid us for the Service in the twelve months before the event that gave rise to the claim.

Nothing in these terms limits liability that cannot be limited under the law that applies.

14. Claims from your use

You are responsible for claims made by third parties against us that arise from the data you provide, the documents you issue, or your breach of these terms or of the law, and you will cover our reasonable costs of dealing with them.

15. Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change materially affects you, we will tell you by email or by a notice on this site before it applies. If you keep using the Service afterwards, you accept the new terms. If you do not accept them, cancel before they apply.

16. Governing law and disputes

These terms are governed by the laws of India. Subject to any rules that give you other rights by law, the courts in India have jurisdiction over disputes about them. Before starting formal proceedings, please contact us so we can try to resolve the matter.

17. Contact and grievances

Use the contact form for questions, complaints or notices under these terms.

For a complaint about how your personal data is handled, use the contact form and choose the topic "Privacy or a data request". See the privacy policy.

18. General

These terms, the privacy policy, the refund and cancellation policy and the data-processing terms in the app are the whole agreement between you and us about the Service. If a part of them cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under these terms without our written consent; we may transfer ours as part of a sale or reorganization of the business. Neither of us is liable for a delay or failure caused by events beyond our reasonable control. Notices to you may be sent to the email address on your account.